Technical Support Specialist

hace 1 semana

Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled and multilingual Technical Support Specialist to join our team at Blu Selection. As a Technical Support Specialist, you will be responsible for providing comprehensive technical support to our clients, addressing their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support via phone, email, and chat to clients with various technical issues related to our services.
  • Identify and address customer needs, offering guidance on products and services.
  • Escalate complex queries to the second level of technical support if necessary.
  • Proactively follow up with customers, offering technical assistance and ensuring their satisfaction.
Requirements

To succeed in this role, you will need:

  • Proficiency in both Spanish and Catalan languages.
  • Availability to work rotating shifts, including weekends.
  • Previous experience in customer service or helpdesk (preferred).
  • Strong interest in the IT field.
  • Excellent communication skills, both verbal and written.
What We Offer

As a Technical Support Specialist at Blu Selection, you will enjoy:

  • Job stability within a welcoming and collaborative work environment.
  • Hybrid model after training period.
  • Continuous learning opportunities through technical training and professional development.
  • Optional English classes during working hours.
  • Additional benefits such as meal vouchers and health insurance.
  • Attractive incentive plans and opportunities for career growth.

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