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Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Job Squad A tiempo completo
About the Job

We are seeking a highly skilled Technical Support Specialist to join our team at Job Squad. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical assistance and support via email, phone, and chat.

Key Responsibilities
  • Interact with customers to understand their technical issues and provide accurate solutions
  • Analyze and evaluate customer account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions, including software, hardware, and logistic issues
  • Escalate complex issues and provide context to the reason for escalation
Requirements
  • Native-level German language skills and fluency in English (B2)
  • Experience in customer care, with a focus on technical support
  • Strong problem-solving skills, with the ability to research and identify relevant information
  • Excellent communication and negotiation skills, with a service-oriented, professional, and thorough approach
What We Offer

As a Technical Support Specialist at Job Squad, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.