Technical Support Specialist

hace 7 horas

Barcelona, Barcelona, España Technical Concept GmbH A tiempo completo
About the Job

We are seeking a highly skilled Technical Customer Support professional to join our team at Technical Concept GmbH.

As a Technical Customer Support, you will be responsible for providing exceptional support to our clients through various communication channels, including phone, email, and live chat.

Key Responsibilities
  • Maintain strong relationships with clients through effective communication and issue resolution
  • Provide in-depth product knowledge to clients and address their technical queries
  • Manage and resolve incoming incidents in a timely and efficient manner
  • Collect and analyze client information to identify and resolve technical issues
Requirements

You must be fluent in French and have a strong understanding of English (B2 level). Experience in customer and IT support is a plus.

You should possess excellent problem-solving skills, strong communication and negotiation skills, and a service-oriented approach.

A good understanding of computer handling skills and the ability to research and identify relevant information are essential.

What We Offer

We provide a comprehensive relocation package, including a flight ticket and one month's accommodation, as well as opportunities for professional development and growth within the company.

Our team enjoys a range of social activities, including strolling, hiking, team building, and BBQs.

We also offer public health insurance and a discount on gym membership.

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