Technical Support Specialist

hace 4 días

Barcelona, Barcelona, España Einzelnet Systems S.R.L. A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Einzelnet Systems S.R.L. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Triage and manage technical support cases, ensuring timely and effective resolution.
  • Provide expert technical assistance to clients, utilizing your knowledge of our products and services.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Develop and maintain knowledge articles and documentation to support technical support efforts.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
Requirements
  • 2+ years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills, with the ability to troubleshoot complex technical issues.
  • Fluency in English and French/German/Spanish.
About Us

Einzelnet Systems S.R.L. is a leading provider of innovative technology solutions for the hospitality industry. Our mission is to deliver exceptional customer service and support to our clients, while continuously improving our products and services to meet the evolving needs of the industry.

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