Technical Support Engineer
hace 2 semanas
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Hms Industrial Networks, Slu. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and agents, ensuring that our products and solutions meet the highest standards of quality and performance.
Key Responsibilities
- Provide technical support to customers and agents via phone, email, and remote desktop
- Escalate technical issues to product engineers and R&D teams
- Test and reproduce issues to identify root causes
- Manage compatibility tools for HVAC solutions
- Assist the sales team with product knowledge and pre-sales support
- Follow up on support cases and ensure timely resolution
- Setup and maintain helpdesk tools
Requirements
- Technical degree in Electronics, Telecommunication, or similar
- Fluent level of English and Spanish
- Solid technical background in field bus technologies and domotics & inmotics technologies
- Natural ability for communication and customer relationships management
- Strong documentation skills in Spanish and English
What We Offer
- Permanent contract
- Annual base salary according to candidate proven skills
- Flexible working time
- Opportunity to work in a growing and well-positioned company with a high employee satisfaction index
- Chance for a Flexible Retribution Plan
- Participation in Share Saving Program of HMS
- Celebrations and team-building activities
- Training plan and professional career plan
About Us
Hms Industrial Networks, Slu is a leader in design, fabrication, and commercialization of innovative solutions for building automation. We provide the most advanced communication gateway solutions for integrations of different systems. Our solutions are developed for integrators, specifically designed to be robust so they are reliable in the field and easy to set up.
We are committed to providing our customers with the highest level of support and service. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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