Technical Support Specialist

hace 3 semanas

Barcelona, Barcelona, España Eaton A tiempo completo
About Eaton

Eaton is a global leader in the power management industry, providing energy-efficient solutions that make a real impact. We're committed to helping our customers make a difference in the environment and in their communities.

Job Summary

We're seeking a highly skilled Technical Support Engineer to join our EMEA Service Operations Team. As a Technical Support Engineer, you will provide technical phone and email support for various software products and hardware, serving as a technical resource for internal and external customers.

Key Responsibilities
  • Provide technical support for EPMS software platform products and services
  • Diagnose customer issues and identify appropriate resolutions
  • Limited hardware and software testing to duplicate customer issues
  • Provide on-site escalated customer resolutions
  • Continual Professional Development in preparation for technological advancements
  • Prioritize and manage several open issues at one time
  • Basic understanding of electrical power distribution systems and power quality concepts
  • Basic understanding of multiple MS Server Operating Systems, Databases, Communication protocols (Modbus & BACnet), and networking concepts
  • Ability to analyze and troubleshoot hardware and software devices
  • Develop strong business relationships with internal and external customers
Requirements
  • Degree in building services/electrical/mechanical engineering, electrical or electronics engineering
  • Additional certification in Microsoft, SQL or similar technologies is a plus
  • 3-5+ years' experience working in data center, industrial, high-tech or mission critical environments
  • Proven work experience as a Technical Support Engineer or similar role
  • Hands-on experience with Windows OS environments is a plus
What We Offer

We offer a competitive benefits package, challenging projects in a dynamic collaborative team, and opportunities for professional growth and development.

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