Senior Technical Support Engineer

hace 2 días

Barcelona, Barcelona, España Empresa Reconocida A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.

Your primary responsibility will be to work closely with our customers to address their complex post-sales concerns, providing in-depth evaluations of various factors and technical solutions. You will be a critical thinker, able to analyze complex situations and provide expert-level support to both technical and non-technical professionals.

As a Senior Technical Support Engineer, you will be responsible for:

  • Providing technical support to customers and partners
  • Configuring, troubleshooting, and providing best practices to customers
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Providing fault isolation and root cause analysis for technical issues
  • Publishing Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Reviewing technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer support. If you have a strong background in technical support, a keen analytical mind, and excellent communication skills, we encourage you to apply for this exciting opportunity.

What We Offer

As a Senior Technical Support Engineer at Empresa Reconocida, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer support. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Join our team and be part of a dynamic and innovative organization that is shaping the future of cybersecurity.

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