Senior Technical Support Engineer

hace 3 semanas

Barcelona, Barcelona, España Qlik A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Qlik. As a key member of our support team, you will play a vital role in ensuring the success of our customers by providing expert technical support and solutions to complex challenges.

Key Responsibilities
  • Analyze and resolve complex technical issues related to Qlik's products, including Talend.
  • Investigate customer issues, provide expert resolutions, and contribute to team knowledge sharing.
  • Collaborate with cross-functional teams to deliver effective solutions and contribute to the knowledge base.
  • Participate in technical communications within the team, sharing best practices and staying informed about new technologies.
Requirements
  • 7+ years of experience in three or more areas, including JAVA, Linux, Databases (SQL/Oracle/MySQL), ETL, Big Data, and system diagnostics.
  • Proficiency in JAVA, including debugging JAVA/JVM issues, Java Heap performance tuning, and analyzing Heap dump and Thread dump.
  • Strong knowledge of Linux, including command-line operations and tools like top, iostat, lsof, and netstat.
  • Working familiarity with SQL/Oracle/MySQL Databases.
  • Good knowledge of ETL processes and experience with Cloudera Big Data ecosystem.
  • Ability to analyze system, network, and application log files, as well as system performance metrics for troubleshooting.
  • Understanding of Java 3-tier web applications, including Webserver, Application Server, and Database.
  • Bachelor's degree in Computing or equivalent.
About Qlik

Qlik is a values-driven organization that delivers the best in data, analytics, and AI technology to help enterprises around the world drive value from their data. We are a Magic Quadrant Leader for 13 years in a row and serve over 45,000 customers in 100 countries worldwide.

We offer a culture of innovation, technology, collaboration, and openness, as well as flexible, diverse, and international work environment. We are committed to giving back to our community and encourage participation in our social responsibility initiatives.

Qlik is an Equal Opportunity/Affirmative Action Employer and values the diversity of our applicants. We are committed to providing a workplace that is free from discrimination and harassment.

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