Technical Support Specialist

hace 1 día

Barcelona, Barcelona, España Ul Solutions A tiempo completo
Job Title: Technical Support Specialist

At UL Solutions, we prioritize our customers' needs and strive to deliver exceptional service. As a Technical Support Specialist, you will play a vital role in ensuring our customers receive top-notch support.

Key Responsibilities:
  • Configuration and Troubleshooting: Investigate and resolve system and configuration issues reported by customers or impacting their experience.
  • Collaboration: Work closely with team members to address complex issues and provide training to new team members.
  • Customer Engagement: Attend customer meetings and calls, provide training on existing functionality, and perform additional duties as needed.
Requirements:
  • Education: Degree in computer science, information technology, or a related technical field.
  • Experience: Minimum three years of experience in software troubleshooting, technical support, or a related field.
  • Skills: Strong communication skills, ability to learn new technologies, and experience working with global customers.
Preferred Skills:
  • Global Team Experience: Previous experience working in a global team with a distributed workforce.

We are a global leader in applied safety science, committed to transforming safety, security, and sustainability challenges into opportunities for our customers in over 110 countries.

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