Technical Support Specialist for Multinational Corporation

hace 1 día


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Company Overview

Head Hunt International is a leading recruitment agency that specializes in placing top talent with multinational corporations. Our client, a global leader in the tech industry, is seeking an experienced Technical Support Specialist to join their team in Athens, Greece.

Job Description

As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include:

  • Identifying customers' needs and delivering tailored solutions, including sales
  • Guiding customers through billing inquiries, handling transactions, and resolving issues in a timely manner
  • Assisting customers with ordering and related issues
  • Answering customer inquiries and troubleshooting or escalating technical issues
  • Following standard diagnostic procedures to handle frequently asked questions effectively

Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluent Polish language skills (not Italian)
  • Excellent communication skills
  • Sales experience with consumer products and services (asset)
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic personality with strong communication skills
  • A positive attitude and a willingness to learn

Benefits

Our client offers a comprehensive benefits package, including:

  • A competitive monthly salary of €2,500 plus 2 extra salaries per year
  • Complete relocation support, including flight tickets and accommodation
  • Healthcare benefits and numerous discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Free online Greek language courses
  • State-of-the-art premises with relaxing break areas


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