Technical Support Specialist for Multinational Corporation
hace 1 día
Company Overview
Head Hunt International is a leading recruitment agency that specializes in placing top talent with multinational corporations. Our client, a global leader in the tech industry, is seeking an experienced Technical Support Specialist to join their team in Athens, Greece.
Job Description
As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include:
- Identifying customers' needs and delivering tailored solutions, including sales
- Guiding customers through billing inquiries, handling transactions, and resolving issues in a timely manner
- Assisting customers with ordering and related issues
- Answering customer inquiries and troubleshooting or escalating technical issues
- Following standard diagnostic procedures to handle frequently asked questions effectively
Required Skills and Qualifications
To succeed in this role, you will need:
- Fluent Polish language skills (not Italian)
- Excellent communication skills
- Sales experience with consumer products and services (asset)
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic personality with strong communication skills
- A positive attitude and a willingness to learn
Benefits
Our client offers a comprehensive benefits package, including:
- A competitive monthly salary of €2,500 plus 2 extra salaries per year
- Complete relocation support, including flight tickets and accommodation
- Healthcare benefits and numerous discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Free online Greek language courses
- State-of-the-art premises with relaxing break areas
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