Senior IT Support Specialist for Multinational Corporation

hace 3 semanas


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

About Wibit Consulting & Services

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We are excited to partner with a leading multinational BPO company to recruit highly skilled Technical Support Advisors for their innovative team in Barcelona, Spain. As a Senior IT Support Specialist, you will play a vital role in delivering exceptional 1st level IT support to employees of our global tech leader client.

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Key Responsibilities:

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You will provide assistance through phone, email, and chat, troubleshooting hardware and software issues, and managing IT requests using the client's ITSM system. With a focus on resolving issues at first contact, you will leverage internal knowledge databases and work in close collaboration with the client's 2nd level support and external providers to ensure efficient issue resolution and user satisfaction.

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Requirements:

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You must be proficient or native-level German and have advanced English language skills. You should also have proven experience in 1st or 2nd level IT support, ideally in large company environments. Additionally, you should possess strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting. Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes is also essential. You should have high attention to detail, analytical skills, and a customer-first approach.

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What We Offer:

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We offer a competitive salary ranging from €25,000 to €35,000 per year, depending on your experience. In addition, we provide full training on company systems and the project you'll support. Our benefits package includes relocation assistance and career growth opportunities. You will work in a supportive, creative team culture with a positive atmosphere in central Barcelona. This is a permanent contract with a Monday to Friday schedule (11 AM - 7 PM, 39 hours/week).

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Career Development Opportunities:

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We are committed to helping you grow and develop your career in the heart of Barcelona. Our comprehensive benefits package includes access to specialized courses and language classes, as well as career development programs tailored to your needs. You will be part of a diverse, dynamic team that values excellence in customer support and career growth.



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