Technical Support Specialist

hace 18 horas

Barcelona, Barcelona, España Parametric Technology Corporation A tiempo completo
About PTC

At PTC, we're leading the way in transforming the physical world by bringing together the digital and physical worlds. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business. With a global team of nearly 7,000, our main objective is to create opportunities for our team members to explore, learn, and grow.

We're looking for talented individuals like you to join our team as a Technical Support Specialist - Digital Transformation Expert. If you're passionate about driving innovation and have a strong desire to develop personalized customer service and communication skills, we'd love to hear from you.

Salary and Benefits

As a Technical Support Specialist - Digital Transformation Expert at PTC, you can expect a competitive salary package, including benefits that take care of your health, wealth, and well-being. You'll also have opportunities to gain an ownership stake in PTC and share in the company's successes.

Our estimated salary for this role is $85,000 per year, based on industry standards and location.

Job Description

You will work as a member of a global team providing support to PTC's customers for PTC's Product Lifecycle Management (PLM) system. As a Technical Support Specialist - Digital Transformation Expert, you will be responsible for delivering superior-quality support services to our customers and partners while working alongside a highly talented and collaborative global team.

Your day-to-day tasks will include providing technical assistance to customers, investigating thoroughly the issues reported for PTC's products, and addressing questions related to guidance and general best practices. You'll also utilize PTC's case management tool to log issues and track associated status and related activities.

Required Skills and Qualifications

To succeed in this role, you'll need a strong capacity and desire to develop personalized customer service and communication skills. Experience in implementing or supporting Client-Server architecture or multi-tier applications is also required. Additionally, you should be able to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.

Bonus skills include experience in SaaS and Cloud technologies or 3rd party PLM systems. Optional skills include experience in databases, computer networks, or operating systems.

Benefits and Opportunities

As a Technical Support Specialist - Digital Transformation Expert at PTC, you'll enjoy a range of benefits, including a competitive salary, total compensation package, and opportunities to gain an ownership stake in the company. You'll also have access to continuous training programs to help you develop your skills and advance your career.

We value our employees and are committed to creating a positive and inclusive work environment. If you're passionate about innovation, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

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