Customer Service Process Architect

hace 16 horas


Barcelona, Barcelona, España Werfenlife Sa. A tiempo completo

About Werfenlife Sa.
We are seeking a highly skilled Customer Service Process Architect to join our team. The ideal candidate will have experience in designing and implementing efficient customer service processes that meet the company's strategic goals.

Job Description
The Customer Service Process Architect will be responsible for architecting and maintaining standardized and efficient customer service processes worldwide. This includes benchmarking among industry peers, working cross-functionally, and driving process-related innovations. The successful candidate will also participate in steering bodies to steer and monitor process improvements and scope changes.

Key Accountabilities
• Architect of customer service processes
• Functional Expert on customer service processes, methodologies, and its application in SAP tool
• Design and improve managed process ensuring compliance to applicable regulations
• Drive process implementation, adherence, and change management

Requirements
To be successful in this role, you will need:
• Excellent knowledge of customer service processes and methodologies
• Experience with SAP tool and other relevant software
• Strong communication and interpersonal skills
• Ability to work cross-functionally and build relationships with key stakeholders

Salary
The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and location.

Benefits
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Networking/Key Relationships
This role requires frequent interaction with members of the supply chain, including directors, managers, team leaders, and representatives. You will also communicate regularly with Werfen affiliates, including sales, finance, technical service, logistics, accounts receivable, and planning teams.



  • Barcelona, Barcelona, España Werfenlife Sa. A tiempo completo

    About the RoleAt Werfenlife Sa, we are seeking a highly skilled Global Customer Service Process Architect to join our team. This is an exciting opportunity for an experienced professional to drive process-related innovations and document processes in our customer service area.Key ResponsibilitiesArchitect and maintain truly standardized and efficient...


  • Barcelona, Barcelona, España Cepheid A tiempo completo

    Overview: At Cepheid, we strive to drive healthcare advancements through fast and accurate diagnostic testing. Our mission guides our actions every moment of every day as we develop innovative solutions to address the world's most complex health challenges.Job Description: As a Salesforce Solution Architect EMEA, you will serve as a key business partner in...


  • Barcelona, Barcelona, España Cepheid A tiempo completo

    Cepheid is a leader in molecular diagnostics, dedicated to improving healthcare through fast, accurate testing. As a member of our team, you'll have the opportunity to make an immediate impact on a global scale while fostering career growth and development.About UsWe're proud to work alongside six fellow Danaher Diagnostics companies, driven by our mission...


  • Barcelona, Barcelona, España Cepheid A tiempo completo

    About CepheidCepheid is a leading provider of molecular diagnostic solutions, dedicated to improving healthcare outcomes through innovative testing technologies. With a passion for delivering accurate and fast results, our team strives to make a meaningful impact on patients' lives worldwide.Job Title: EMEA Salesforce Business Process ArchitectWe are seeking...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    At Exoticca Travel Co., we're revolutionizing the travel industry with our commitment to delivering unforgettable experiences. We're seeking a highly skilled Customer Service Process Specialist - Travel Operations to join our dynamic team.About UsWe're a pioneering online travel agency that has disrupted the conventional approach to long-distance dream...


  • Barcelona, Barcelona, España Agilent Technologies, Inc. A tiempo completo

    About the RoleAs a Customer Service Representative at Agilent Technologies, Inc., you will be part of a multicultural team working closely with sales representatives from quotation creation until the activation of maintenance service contracts in SAP. Your key responsibilities will include processing formal quotes and orders, interfacing with sales and...


  • Barcelona, Barcelona, España Cepheid A tiempo completo

    Cepheid, a Danaher company, is a global leader in molecular diagnostics. We are passionate about improving healthcare through fast and accurate diagnostic testing.As a key member of our IT team, you will play a crucial role in delivering CRM execution in EMEA for Customer Care/Field Service & Commercial processes as an EMEA Salesforce Solution Architect.This...


  • Barcelona, Barcelona, España Jujur A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Jujur. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues promptly, and ensuring customer satisfaction.Handle Customer InquiriesRecord Call DetailsMaintain Knowledge of...

  • Customer Service Advocate

    hace 4 semanas


    Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Customer Support Role:We are seeking a highly skilled and empathetic individual to join our customer support team as a Customer Service Advocate.Key Responsibilities:Provide exceptional customer service to international travelers, identifying and resolving their needs in a timely and efficient manner.Collaborate with accommodation suppliers to ensure...


  • Barcelona, Barcelona, España Desigual A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Optimization Specialist to join our team in Barceloneta, Spain. As a key member of our operations team, you will play a crucial role in optimizing our Omnichannel Services related processes and tools to ensure customer satisfaction throughout the digital purchasing process...


  • Barcelona, Barcelona, España Squarepeg A tiempo completo

    About the Company:SquarePeg is a retail company that values customer satisfaction and employee growth. We are seeking a reliable Cashier to join our team. Estimated Salary: $40,000 - $60,000 per year About the Role:We are looking for a friendly and organized individual who can efficiently process transactions, provide excellent customer service, and maintain...


  • Barcelona, Barcelona, España Dynatrace A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Solutions Architect to join our Innovation Services team at Dynatrace. As a key member of our team, you will be responsible for delivering Automation Service engagements and developing innovative technical solutions that advance our Cloud Automation use cases and Dynatrace service offerings.Key...


  • Barcelona, Barcelona, España Teleperformance A tiempo completo

    Customer Service RoleWe are seeking an empathic and problem-solving individual to join our customer support team as an Icelandic Customer Service Representative. As a key member of our team, you will be responsible for identifying and understanding customer needs, providing accurate information, and ensuring a high level of customer service.Key...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Finnish Customer Service RepresentativeWe are seeking a highly skilled Finnish customer service representative to join our team. As a customer service representative, you will be responsible for providing excellent customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and provide solutions...


  • Barcelona, Barcelona, España Cepheid A tiempo completo

    Cepheid is seeking a seasoned Salesforce Solution Architect to drive business transformation in the EMEA region. This role will play a key part in delivering CRM execution for Customer Care/Field Service Commercial processes.The ideal candidate will have +3-5 years of experience in Salesforce as an Admin role or Solution Architect, with full life cycle SFDC...


  • Barcelona, Barcelona, España Werfen A tiempo completo

    Job SummaryThe Front Office Representative is responsible for delivering exceptional customer service across the designated area. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.Key ResponsibilitiesHandle customer inquiries, process returns, and resolve customer issues promptly.Oversee...


  • Barcelona, Barcelona, España Desigual A tiempo completo

    As a key member of our Desigual team in Barceloneta, you will have the opportunity to leverage your skills and experience to drive customer satisfaction and process optimization.We are seeking an exceptional Customer Service Analyst to join our team. The successful candidate will be responsible for enhancing our Omnichannel Services by optimizing related...


  • Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    **About Msx International Inc.**We are a leading company in the customer service industry, committed to delivering exceptional experiences for our clients and their customers.**Job Summary**We are seeking a highly skilled Customer Service Excellence Specialist to join our team in Barcelona. As a key member of our quality assurance team, you will be...


  • Barcelona, Barcelona, España Td Synnex A tiempo completo

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Td Synnex. This role involves providing industry-leading customer service through the accurate and timely processing of returns and delivery queries.About the RoleThe ideal candidate will have prior experience in business and customer services processes, with a...


  • Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completo

    We are seeking a Customer Service Business Operations Manager for our Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.Key ResponsibilitiesOversight of daily Order to Cash operations: Supervise all aspects of the...