Icelandic Customer Service Specialist
hace 2 semanas
Customer Service Role
We are seeking an empathic and problem-solving individual to join our customer support team as an Icelandic Customer Service Representative. As a key member of our team, you will be responsible for identifying and understanding customer needs, providing accurate information, and ensuring a high level of customer service.
Key Responsibilities:
- Clarify inquiries about service, payment, and technical requirements via email and phone
- Provide accurate information and follow set processes
- Identify and understand customer needs
- Ensure a high level of customer service
Requirements:
- C2 level Icelandic and advanced English
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- Problem-solving and solution-driven mentality
- Positive, motivated mindset
- Goal-oriented work approach
- Open mind to changing priorities and business processes
- Affinity with accommodation platforms
- Experience in customer service or contact center environments
Benefits:
- 38.5 hours/week (Monday to Sunday)
- Available shift: 09:00 - 20:00h
- Temporary contract
- Feel Good program with Spanish lessons, quizzes, and group activities
- Free private health insurance (permanent contract)
- Flexible remuneration in nursery school transport
- Multicultural and international working environment
- Modern office spaces and free coffee
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