Icelandic Customer Service Specialist

hace 2 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Customer Service Role

We are seeking an empathic and problem-solving individual to join our customer support team as an Icelandic Customer Service Representative. As a key member of our team, you will be responsible for identifying and understanding customer needs, providing accurate information, and ensuring a high level of customer service.

Key Responsibilities:

  • Clarify inquiries about service, payment, and technical requirements via email and phone
  • Provide accurate information and follow set processes
  • Identify and understand customer needs
  • Ensure a high level of customer service

Requirements:

  • C2 level Icelandic and advanced English
  • Excellent communication and interpersonal skills
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • Problem-solving and solution-driven mentality
  • Positive, motivated mindset
  • Goal-oriented work approach
  • Open mind to changing priorities and business processes
  • Affinity with accommodation platforms
  • Experience in customer service or contact center environments

Benefits:

  • 38.5 hours/week (Monday to Sunday)
  • Available shift: 09:00 - 20:00h
  • Temporary contract
  • Feel Good program with Spanish lessons, quizzes, and group activities
  • Free private health insurance (permanent contract)
  • Flexible remuneration in nursery school transport
  • Multicultural and international working environment
  • Modern office spaces and free coffee


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