IT EMEA Salesforce Business Process Architect
hace 1 semana
Cepheid is a leader in molecular diagnostics, dedicated to improving healthcare through fast, accurate testing. As a member of our team, you'll have the opportunity to make an immediate impact on a global scale while fostering career growth and development.
About UsWe're proud to work alongside six fellow Danaher Diagnostics companies, driven by our mission to solve complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to delivery of testing advancements that improve patient outcomes.
Job DescriptionThe IT EMEA Salesforce Business Process Architect will be a key business partner contributor to deliver CRM execution in EMEA for Customer Care/Field Service & Commercial processes. This role will guide businesses to improve business processes and efficiency in Salesforce, helping to elicit, document, and analyze requirements around business challenges.
Main Responsibilities:- Collect all business needs/requirements
- Write functional/technical documents descriptions
- Implement changes/parametrization in Salesforce platform
- Support on testing processes to business
- Test IT solutions to grant a good level of testing before delivering it to business
This role requires strong process knowledge of Field Service & Commercial processes, with experience in coordinating/supporting teams of IT developers and key users throughout the project lifecycle. The successful candidate will collaborate with the Customer care/Field service and Commercial team in EMEA to provide support on process definition, functional document writing, training organization, and best practices adoption.
About the RoleThis is a challenging and rewarding opportunity for a skilled IT professional to drive business process improvement and transformation within Cepheid. If you're passionate about leveraging technology to enhance business performance, we encourage you to apply.
RequirementsTo succeed in this role, you'll need:
- Experience in Salesforce implementation and configuration
- Strong understanding of business process improvement methodologies
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment with multiple priorities
$120,000 - $150,000 per year
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