Salesforce Business Process Specialist
hace 2 meses
Salesforce Business Process Specialist
At Semrush, we are seeking a highly skilled Salesforce Business Process Specialist to join our Sales IT team. As a key member of our team, you will be responsible for implementing and driving functional processes to full completion. Your tasks will include working closely with the Sr. Manager of Sales IT and cross-departmental stakeholders to implement, integrate, and continuously improve Semrush's Sales IT portfolio. You will also assist with the development of business capabilities to enact strategy, translate business problems into thoughtful business requirements, and assist in the execution/development. Additionally, you will support efforts to review, improve, and streamline commercial business systems and processes to improve scalability, repeatability, and overall performance. You will be responsible for ongoing stewardship of commercial data management and data quality, and will coordinate efforts across teams to improve lead to cash reporting and analytics, leveraging analytics to identify opportunities to improve processes and systems. You will also collaborate with internal stakeholders to prioritize and solve application issues, system integration deficiencies, and process breakdowns. As a Salesforce Business Process Specialist, you will play a lead role in the administration of SFDC-integrated applications that support sales processes.
Requirements
- Knowledge of quote-to-cash operations demonstrating growing responsibilities
- Experience with Salesforce Sales Cloud and administering sales applications such as SalesLoft, Hubspot, and LinkedIn Sales Navigator
- Knowledge of declarative programming (flows, approval processes, object management, LEX UI) on the SFDC platform is highly desired
- Understanding of the SaaS business model and cloud-based services
- Proven creative problem-solving and analysis skills, ability to work with cross-functional teams to define and structure problems, collect and analyze data, and synthesize defendable recommendations into an action plan
- Open to candidates with Salesforce administration experience who are interested in further developing into a systems analyst role
About the Team
The Sales IT team is responsible for the support, maintenance, and development of Semrush's internal instance of Salesforce CRM. We offer a hybrid work format, flexible working day start, unlimited PTO, hobby benefit, breakfast, snacks, and coffee at the office, corporate events, training courses, conferences, and gifts for employees.
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