Global Customer Experience Specialist
hace 3 semanas
Revolutionize Global Transportation with Cpm International
">Via, a leading transportation company, is on a mission to transform daily commutes and reduce humanity's environmental footprint. As a global customer experience specialist at Cpm International, you will play a crucial role in helping customers navigate the mobility industry.
">We are seeking an enthusiastic customer support agent fluent in English to join our dynamic team. In this role, you will gain hands-on experience with the operations, technology management, and on-demand mobility processes of Via. You will provide top-notch support to customers in the USA and contribute to the company's goals.
">Your key responsibilities will include:
">- ">
- Providing first-line support through phone, email, and digital channels as needed">
- Aiming for 'first contact resolution' to handle customer queries quickly and effectively">
- Escalating issues that require more attention until they are fully resolved, following company guidelines">
- Keeping customer records updated with reasons for contact, solutions provided, and relevant information">
- Fostering positive interactions in all communications, ensuring customers feel understood and supported">
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs">
- Participating in training and briefings to gain expertise and understand client and contact centre requirements">
- Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations">
To succeed in this role, you will need:
">- ">
- Fluent English language skills (C2 level), both written and spoken">
- A customer-first mindset, with a passion for helping people and solving problems">
- Tech-savviness, with comfort using MS Office and ability to learn new tools quickly">
- Organizational skills, with the ability to stay organized and deliver quality service even in busy situations">
- Eligibility to work in Spain">
We offer a competitive salary of 9,743€ gross per year, along with other benefits such as:
">- ">
- Fully paid training that optimally prepares you for your job">
- 24 holiday days per year on a full-time basis">
- Hybrid working model">
- Employee Assistance Program, providing free, confidential guidance and support">
- Option to sign up for discounted private health insurance">
- Referral program, offering a referral bonus">
- Access to specialized LinkedIn training courses">
- Employee Benefits Club, featuring exclusive perks and rewards">
- Ongoing training and development opportunities">
About us
">Cpm International believes in fostering a culture of care, curiosity, and achieving together. We celebrate diversity in all forms and are committed to providing equal opportunities and inclusivity for everyone. Join us in creating a sustainable and efficient future for transportation worldwide
">Estimated annual salary: 9,743€
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