Luxury Reservation Experience Expert

hace 4 días


Barcelona, Barcelona, España Accor A tiempo completo
Unlock Your Potential as a Luxury Reservation Consultant

About Us:

Accor is a world-leading hospitality company with over 230,000 experts in more than 40 hotel brands. We are committed to pioneering responsible hospitality and connecting cultures with heartfelt care.

Your Mission:

As a Luxury Reservation Consultant, you will be the connection between Accor and our guests. You will respond to guests' requests, have authentic conversations while booking global travel experiences, and share your knowledge and passion for hospitality to make thoughtful recommendations.

What's in it for you?

  • We offer a welcoming plan to help you understand our culture, values, business, and quality standards.
  • You'll join an inclusive and international workplace with a diverse team of passionate individuals.
  • Enjoy attractive discounted rates at our iconic properties worldwide, daily meals, private health insurance, and wellness initiatives.
  • Earn rewards based on smart goals and participate in opportunities to give back to the community.
  • Gain experience in sales, customer service, and luxury travel, with a strong sense of responsibility and accountability.

Requirements:

  • Relevant experience in sales, customer service, hospitality, or tourism, with luxury travel experience a plus.
  • Native or proficiency level in German and fluency in English (C1-C2).
  • Comfortable with computers and new software.
  • Passion for travel and hospitality, active listening skills, and excellent communication skills.
  • Solid understanding of service principles and best practices.
  • Strong sense of responsibility and accountability, with a willingness to learn and grow.

Benefits:

Estimated salary: €22,000 - €28,000 per year, depending on experience and qualifications. We also offer 39 working hours per week, rotating schedules, two consecutive days off per month, and current opening hours from 8am to 10pm.



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