Luxury Reservation Consultant

hace 4 semanas


Barcelona, Barcelona, España Accor A tiempo completo

Accomplish Your Dream Career with Accor

Are you passionate about delivering exceptional guest experiences and providing personalized service? Do you have a genuine interest in luxury travel and hospitality? We invite you to explore the exciting opportunity of becoming a Luxury Reservation Consultant with Accor Global Reservation Centre.

About the Role

As a Luxury Reservation Consultant, you will be the connection between Accor and our guests, responding to their requests and providing authentic conversations while booking global travel experiences to luxury destinations. You will share your knowledge and passion for hospitality, making thoughtful recommendations to help guests choose the right room and package for their needs.

Key Responsibilities

  • Respond to guests' requests in an unscripted environment, showcasing your creativity and expertise.
  • Have authentic conversations while booking global travel experiences to luxury destinations.
  • Share your knowledge and passion for hospitality, making thoughtful recommendations to guests.

What We Offer

  • A comprehensive training plan to help you understand our culture, values, business, and quality standards.
  • An inclusive and international workplace with a diverse team of passionate individuals.
  • Collaborative atmosphere with a dynamic new team excited to meet you.
  • Exclusive discounts at our iconic properties worldwide.
  • Daily meal allowance and private health insurance.
  • Incentive plan based on smart goals.
  • Global reach and opportunities to make a positive impact in the community.

Requirements

  • Relevant experience in sales, customer service, hospitality, or tourism.
  • Native or proficiency level in French and fluency in English (C1-C2).
  • Comfortable with computers and new software.
  • Genuine interest in travel and hospitality.
  • Ability to understand and respond to guests' needs.
  • Strong verbal and written communication skills.
  • Solid understanding of service principles and best practices.
  • Strong sense of responsibility and accountability.
  • Curious and eager for self-development.
  • Collaborative and respectful in a diverse multicultural environment.

Location and Availability Requirements

  • Must be currently legally entitled to work full-time in Spain.
  • 39 working hours/week.
  • Rotating schedules.
  • 2 consecutive days off (two weekends off per month guaranteed).
  • Current opening hours: Mon-Sun 8am to 10pm.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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