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Luxury Reservation Ambassador
hace 1 mes
Accomplish the Art of Luxury Reservation
As a Luxury Reservation Consultant at Accor, you will be the connection between Accor and our guests.
- Respond to guests' requests in an unscripted environment, where we are known as Heartists.
- Have authentic conversations while you book global travel experiences to luxury destinations.
- Share your knowledge and passion for hospitality, making thoughtful recommendations to help your guests choose the right room and package for their needs.
What's in it for you?
- Great welcoming plan: A comprehensive training program to help you understand our culture, values, business, and quality standards.
- Inclusive and international workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
- Collaborative atmosphere: Engage with a team of passionate individuals dedicated to excellence.
- Exclusive discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
- Daily meal allowance: Enjoy daily meals with our food allowance.
- Health and wellbeing: We provide private health insurance and activities to support wellness initiatives.
- Incentive plan: Earn rewards based on smart goals.
- Global reach: Make a global impact by connecting with guests from around the world.
- Community involvement: Participate in opportunities to give back and make a positive impact in the community.
Qualifications
- Relevant experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus.
- Language skills: Native or proficiency level in German and fluency in English (C1-C2).
- Tech savvy: Comfortable with computers and new software.
- Passion for travel: Genuine interest in travel and hospitality.
- Active listener: Ability to understand and respond to guests' needs.
- Excellent communicator: Strong verbal and written communication skills.
- Customer service: Solid understanding of service principles and best practices.
- Responsible: Strong sense of responsibility and accountability.
- Eager to learn: Curious and eager for self-development.
- Team player: Collaborative and respectful in a diverse multicultural environment.
