Customer Service Representative in Fashion and Luxury Industry
hace 2 días
About the Role
">We are seeking a highly motivated and customer-focused individual to join our team as a Fashion Customer Service Representative. In this role, you will be responsible for managing incoming calls from new and existing customers, ensuring timely and accurate product delivery, and providing an exceptional customer service experience through various contact channels.
">Responsibilities:
">- ">
- Receive and respond to customer inquiries regarding orders, changes, and returns of products and/or services">
- Manage customer relationships to enhance satisfaction, engagement, and increase sales">
- Utilize excellent communication skills to resolve customer issues and concerns in a professional manner">
- Work effectively as part of a team and independently to achieve business objectives">
Requirements:
">- ">
- C2 level of Slovak and advanced level of English or Spanish">
- First-class written, verbal, and interpersonal skills">
- Numerate and articulate with ability to work well under pressure">
- Well-organized, reliable, and thorough with attention to detail">
What We Offer:
">- ">
- Full-time position (38.5 hours/week), Monday to Friday, 9:00 AM to 6:00 PM">
- Temporary contract with competitive salary: 18,000€ gross/year">
- Hybrid job requiring residence in the Barcelona area">
- Referral program with referral fee up to 2,000€">
- Individual career paths for growth within the project">
- Dynamic and international work environment">
Benefits:
">As a valued member of our team, you can expect a comprehensive compensation package that includes a competitive salary, opportunities for growth and development, and a dynamic work environment.
">We are one of the world's largest providers of contact center services, and we are committed to delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is passionate about fashion and luxury, we encourage you to apply for this exciting opportunity.
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