Customer Service Representative in Fashion

hace 3 días


Barcelona, Barcelona, España Teleperformance A tiempo completo

About Teleperformance

We are a leading provider of contact center services, with over 4,700 employees across 10 sites. Our company has been certified as a Great Place to Work and Top Employer.

Job Summary

We are seeking a Fashion Customer Service Representative to join our team in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer service experience to clients through different contact channels.

Main Responsibilities

  • Receive incoming telephone calls from new and existing customers
  • Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
  • Provide excellent customer service experience to clients through different contact channels

Requirements

  • Data accuracy and attention to detail
  • Ability to gain immediate credibility and trust
  • Exceptional communication skills
  • PC and system literate
  • Candidate Profile: Confident and enthusiastic, able to work well as part of a team as well as independently

Candidate Requirements

  • Czech: C2 level and advanced level of English or Spanish
  • First class written, verbal and interpersonal skills
  • Numerate and articulate
  • Well organised, reliable and thorough

What We Offer

  • Full-time position (38.5hs/week), from Monday to Friday, from 9.00 to 18.00
  • Temporary contract
  • Salary: 18,000€ gross/year
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
  • Individual career paths to grow within the project

Additional Information

This is a hybrid job, so living in the Barcelona area is a requirement.



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