Customer Service Representative in Fashion
hace 3 días
About Teleperformance
We are a leading provider of contact center services, with over 4,700 employees across 10 sites. Our company has been certified as a Great Place to Work and Top Employer.
Job Summary
We are seeking a Fashion Customer Service Representative to join our team in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer service experience to clients through different contact channels.
Main Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
- Provide excellent customer service experience to clients through different contact channels
Requirements
- Data accuracy and attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
- Candidate Profile: Confident and enthusiastic, able to work well as part of a team as well as independently
Candidate Requirements
- Czech: C2 level and advanced level of English or Spanish
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough
What We Offer
- Full-time position (38.5hs/week), from Monday to Friday, from 9.00 to 18.00
- Temporary contract
- Salary: 18,000€ gross/year
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
- Individual career paths to grow within the project
Additional Information
This is a hybrid job, so living in the Barcelona area is a requirement.
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