Customer Service Representative for a Luxury Hotel Chain in Lisbon
hace 2 días
Are you looking for a challenging and rewarding career opportunity as a customer service representative? We are seeking an experienced professional to join our team at a luxury hotel chain in Lisbon. As a customer service representative, you will be responsible for delivering exceptional customer experiences through various channels including phone, email, and live chat. You will also be required to solve issues encountered during the booking process or loyalty programs, take an active role in finding the right booking, follow up on issues during the vacation, and provide good solutions including refunds to customers.
The ideal candidate will have excellent communication and listening skills, be a team player, and be willing to work with many other nationalities. A fluent level of German is required, although a good level of English is also beneficial. If you are motivated, committed, and passionate about delivering exceptional customer experiences, we encourage you to apply.
Benefits:
- A long-term fixed-term contract, renewable every year
- Full-time (40h/week) working hours on rotating shifts (depending on the project)
- Hybrid work options
- An estimated salary of 1050€ gross/month, including free accommodation (shared flat, all bills included), or 1400€ gross/month excluding accommodation
- Reimbursement of initial flight expenses after 9 months for international candidates
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
What makes this opportunity unique?
You will be part of a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team includes talents from over 80 nationalities, and we offer a supportive and inclusive environment that encourages personal and professional growth.
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Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly skilled customer service representative to join our team at a luxury hotel chain in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our guests through phone, email, and live chat.Your primary focus will be on resolving issues encountered during the...
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