Customer Service Representative for International Hotel Chain in Lisbon

hace 13 horas


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled customer service representative to join our team at a luxury hotel chain in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our guests through phone, email, and live chat.

Your primary focus will be on resolving issues encountered during the booking process or loyalty programs, taking an active role in finding the right booking, and following up on issues during the vacation. You will also provide good solutions, including refunds, to customers and manage lead generation.

Requirements
  • You must have a fluent level of German (a good level of English is also a plus)
  • You are looking for a job opportunity abroad
  • You are addicted to traveling
  • You are motivated and committed to your work
  • You have excellent communication and listening skills
  • You are a team player and willing to work with many other nationalities
About Us

Blu Selection is a leading recruitment agency specializing in placements for international companies. We offer a unique opportunity to work with a luxury hotel chain in Lisbon, with a long-term fixed-term contract renewable every year.

Salary and Benefits

The estimated monthly salary for this position is between 1050€ gross/month (including free accommodation) and 1400€ gross/month (excluding accommodation). Additionally, you will receive reimbursement of your initial flight expenses after 9 months, airport pick-up, and yearly two-way flight tickets back to your home country (within the EU).

As a member of our team, you will also enjoy free Portuguese lessons, cooking classes, sports activities, and social events organized by the company. Real career opportunities in different career paths are also available.



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