Lisbon Customer Service Representative for Luxury Hotel Chain

hace 2 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a customer service representative in Lisbon. As a key member of our team, you will be responsible for providing exceptional customer service through phone, email, and live chat.

About the Role

You will be working with customers to resolve issues encountered during the booking process or loyalty programs. Your primary goal will be to find the right solution for each customer, ensuring they have a positive experience with our luxury hotel chain.

Responsibilities

  • Providing customer service by phone, email, and live chat
  • Solving issues encountered during the booking process or loyalty programs
  • Finding the right solution for each customer
  • Following up on issues during the vacation
  • Providing good solutions including refunds to customers
  • Managing good and qualified lead generation

Requirements

To succeed in this role, you should possess the following skills and qualifications:

  • A fluent level of German (a good level of English would be a plus)
  • You are looking for a job opportunity abroad
  • You are addicted to traveling
  • You are motivated and committed to your work
  • You have excellent communication and listening skills
  • You are a team player and willing to work with many other nationalities

What We Offer

We offer a competitive salary package, including:

  • Type of contract: long-term fixed-term contract, renewable every year
  • Working hours: full-time (40h/week) on rotating shifts (depending on the project)
  • Hybrid work options
  • Salary conditions: 1050€ gross/month including free accommodation (shared flat, all bills included), 1400€ gross/month excluding accommodation
  • For international candidates: reimbursement of initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

Living in Lisbon

Lisbon is a colorful city with a rich cultural history. You can expect a warm climate all year, sunny beach life next to the Atlantic, and a large English-speaking local community and international environment.



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