Customer Service Representative for a Multinational Organization in Lisbon
hace 2 días
About the Role
Blu Selection is seeking a highly motivated and customer-focused Streaming Platform Experience Advocate to join our team in Lisbon. As a key member of our international organization, you will be responsible for delivering exceptional service to clients and their customers while working on high-profile projects with top brands.
Your Key Responsibilities:
- Respond to customer inquiries via various channels, ensuring timely and effective resolutions
- Identify issues and provide suitable solutions to maintain high customer satisfaction levels
- Record data accurately in the CRM system
- Offer ad-hoc support to meet the evolving needs of our clients and their customers
- Collaborate with the team to achieve shared goals and success
Requirements and Qualifications:
To succeed in this role, you should possess excellent communication skills, a proactive attitude, and a strong commitment to teamwork. Fluency in German and at least a B1 level of English are essential. A passion for movies, shows, and cultural events, as well as experience in customer-facing roles, would be beneficial.
What We Offer:
- A long-term fixed-term contract renewable every year
- Rotating shifts (5 days/week, including weekends) with competitive salary conditions
- Including free accommodation: €950-€1,000 gross/month (based on experience)
- Excluding accommodation: €1,300-€1,400 gross/month (based on experience)
- Reimbursement of initial flight expenses after 9 months
- Yearly two-way flight ticket back to your home country (within the EU)
- Assistance with paperwork, bank account opening, and social integration
- Free Portuguese lessons, cooking classes, sport activities, and social events
- Fully paid training period
About Your Future Company
Our multinational organization has been recognized as one of the best sales and customer service solutions providers worldwide. We prioritize career development, language skills, and social integration, ensuring a smooth transition into your new life in Lisbon.
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