Luxury Hotel F&B Service Professional
hace 1 día
At Accor Hotels, we're looking for a talented individual to join our team as a Luxury Hotel F&B Service Professional. This is an exciting opportunity to provide exceptional dining experiences for our guests while working in a fast-paced and dynamic environment.
About Us
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. As part of AccorHotels brands, we offer unique moments and diverse experiences in over 4,100 addresses throughout 95 countries.
We are committed to providing excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.
Job Summary
We are seeking a highly skilled and experienced Luxury Hotel F&B Service Professional to provide prompt and courteous service to our hotel's guests. The ideal candidate will possess excellent communication skills, be well-presented and professionally groomed at all times, and have the ability to handle cash effectively and efficiently.
Responsibilities
- Provide exceptional service to our guests, ensuring that their needs are met and exceeded at all times.
- Know all menu items, their garnishes, contents, and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
- Presentation children's menus when appropriate, and describe specials and alternative cuisine.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures.
- Carry trays, bus, and reset tables with linen, china, glass, and silver.
- Ascertain guests' satisfaction and handle any problems which may arise, informing a manager of the problem and how it was resolved.
- Follow cash and credit card procedures according to the guidelines of the accounting department.
- Maintain a clean, neat, and orderly restaurant throughout service.
- Polish silver, refill salt, pepper, and sugar, creamers, etc.
- Ensure that work station is stocked with appropriate condiments at all times.
- Report any guest comments regarding food and beverage to manager.
- Conscientiously handle and maintain operating equipment.
- Lear and adhere to safety, sanitation, and hygiene policies.
- Maintain good working relationships with colleagues and all other departments.
- Maintain complete knowledge of all F&B services, outlets, and hotel services/features.
- Perform opening/closing side duties as assigned and set all tables according to standards.
- Report to manager any kinds of deviation from set standards and procedures.
- Ensure that all service and storage areas are kept safe and clean.
- Help minimize waste, neglect, breakages, and mishandling of supplies and equipment.
- Carry out light cleaning and maintenance of the outlet.
- Assist other Food & Beverage Outlets in their operations during peak hours if needed.
Requirements
- Minimum 1-year food and beverage serving experience.
- Previous public contact and/or cashiering experience.
- Additional language of Arabic, German, or Russian.
Benefits
We offer competitive salary ranging between $30,000 - $50,000 per annum depending on experience, plus benefits such as health insurance, paid time off, and opportunities for career advancement.
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