Lenovo Customer Service Professional

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo

Cpm International is a global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Our company values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide.

Job Title: Lenovo Customer Service Professional

About the Role:
We are seeking a highly skilled and customer-focused professional to join our team as a Lenovo Customer Service Professional. As a key member of our customer care team, you will be responsible for managing customer issues from start to finish, working closely with customers and internal teams to resolve claims promptly and professionally. Your goal is to deliver outstanding service and help us meet key performance targets.

Responsibilities:
* Handle incoming cases from VIP customers primarily through email and in some situations making outbound calls may also be necessary* Use cutting-edge Lenovo tools to guide customers through case resolution, and work with your teammates to crack tricky cases* Connect with customers from all backgrounds, ensuring everyone feels heard and valued* Work within set deadlines and comply with SLAs* Collaborate with internal teams to hit personal and team goals* Be a Lenovo expert - sharing knowledge about their awesome products and reflecting Lenovo's commitment to innovation and inclusivity

Requirements:
* Fluent Dutch Language: You're confident communicating in Dutch Language, both written and spoken* English Communication: You'll be working with an international team, so you need to be comfortable in English too* Great Communication Skills: with a focus on customer interactions* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email* Skilled at managing complex situations that involve multiple teams to keep customers satisfied* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service* Ability to stay calm and handle high-pressure situations, especially with sensitive cases

Location & Eligibility:
Be eligible to work in Slovakia, office is in Bratislava

Benefits:
* Starting date: ASAP* Contract Type: Permanent* Working schedule: Full-Time (40 hours per week), 5 days a week* Working hours: Monday - Friday from 9 am to 6 pm

Estimated Salary: €30,000 - €35,000 per year (dependent on experience)



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