Customer Success Account Professional
hace 3 semanas
We are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft.
Key Responsibilities
- Customer Relationship Management
- Nurture, establish, and develop relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.
- Manage customer relationships with a focus on understanding business priorities and how they align and realize business value for customers and Microsoft.
- Develop communication techniques for holding business value conversations at customer executive levels.
Requirements
- Education
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field, and relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, or equivalent experience.
- Language
- Fluent in Spanish and English (reading, speaking, and writing).
- Additional Qualifications
- Bachelor's Degree in Engineering, Information Technology, Business, or related field, and experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience, or equivalent experience.
- Relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
About Microsoft
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Perks and Benefits
Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, and more.
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