Cloud Success Expert

hace 5 días


Barcelona, Barcelona, España Nutanix A tiempo completo

Nutanix is seeking a dynamic Cloud Success Expert to deliver exceptional customer service and improve retention and subscription renewals for our clients. This role involves advising customers on maximizing the value from Nutanix solutions, while playing a key part in helping us achieve revenue goals. Collaboration with regional sales teams and Renewal Quote Representatives will be essential in maximizing renewal revenue and rates.

The daily tasks of this position will include collaboration and coordination with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of existing portfolios, providing an ongoing best-in-class customer experience. We offer personalized onboarding, ensuring you'll be comfortable with tools and processes within six months and have built positive relationships with internal and external stakeholders. Within a year, you'll develop strong customer relationships and drive tailored optimization plans based on your comprehensive understanding of their unique needs and challenges.

Customer Success at Nutanix is part of a broader ecosystem focused on product adoption, renewals, retention, and accelerating revenue growth. You'll maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to customers, and increase the likelihood of renewals. Working cross-functionally with Sales, Systems Engineering, and Renewal Quoting will provide a holistic customer experience.



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