Virtual Customer Success Partner

hace 1 semana

Barcelona, Barcelona, España Sap A tiempo completo
About This Role

The SAP Cloud Success Services organization is aiming to create an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.

Your Key Responsibilities
  • Onboard New customers: Conduct virtual onboarding sessions and regular check-ins during the implementation phase.
  • Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices.
  • Assist customers in case of showstoppers and roadblocks.
  • Drive customer adoption and respond to risk scenarios: Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale.
  • Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources.
  • Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices.
  • Act as trusted advisor and be first point of contact for non-technical inquiries.
  • Build and leverage a network of key internal stakeholders from different functions that can support customer success.
  • Analyze and interpret customer data to prioritize customer engagements.
Your Qualifications
  • 3+ years of experience in a client-facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting.
  • Previous experience working with SAP cloud SaaS solutions like S4 Hana Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus.
  • Experience managing high volume of customer engagements.
  • Proven experience working with diverse, cross-functional teams, both virtually and globally.
  • Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment.
  • Strong orientation towards teamwork and collaboration.
  • Strong interpersonal skills which aid to build relationships externally and internally.
  • Creative problem solving under pressure when working through customer issues.
  • Excellent listening, written and oral communication skills.
About Us

We build breakthroughs together. We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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