Virtual Customer Success Partner

hace 3 días

Barcelona, Barcelona, España Sap Se A tiempo completo
About the Role

We are seeking a skilled Virtual Customer Success Partner to join our dynamic Cloud Success Services organization. As a key member of our team, you will play a critical role in driving customer success and adoption of SAP solutions.

Key Responsibilities
  • Remotely engage with customers to drive adoption and renewal of SAP Enable Now or Learning Hub as their Adoption & Productivity platform.
  • Assist and guide customers through the different phases of the lifecycle, including onboarding, adoption, value realization, and renewal.
  • Pursue high standards of customer engagement and satisfaction, focusing on customer loyalty by sharing tools, processes, and best practices along the customer lifecycle.
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Build and leverage a network of key internal stakeholders from different functions to support customer success.
  • Monitor effectiveness and syndicate best practices for digital customer engagement to improve customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.
Requirements
  • Bachelor degree or equivalent.
  • 3-5 years of experience in a client-facing role, ideally customer success, managing relationships with large, complex organizations, working with SaaS or Cloud Solutions.
  • Experience in Learning & Development, HR, Training, or Education Consulting; knowledge of learning trends and learning technologies is ideal.
  • Experience managing a larger portfolio of accounts.
  • Proven ability to collaborate across diverse stakeholders and business functions, both virtually and globally or regionally.
  • Demonstrated ability to anticipate and solve problems and work across multiple tasks.
  • Proven experience to work with virtual/social tools to engage with customers.
  • Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.
  • Strong orientation to teamwork and collaboration.
  • Strong interpersonal and communication skills, with the ability to influence stakeholders.
  • Fluent in English (Mandatory). Fluent in French or other European Language.
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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