Virtual Customer Success Partner

hace 1 mes

Barcelona, Barcelona, España Sap Se A tiempo completo
About the Role

The SAP Cloud Success organization is focused on delivering an exceptional customer experience through a virtual engagement approach. As a Virtual Customer Success Partner, you will play a key role in optimizing customer onboarding and adoption processes, improving renewal rates, and increasing customer satisfaction.

Key Responsibilities
  • Develop and implement a consistent, efficient, and scalable methodology for customer success across different SAP cloud lines of business.
  • Provide on-demand access to self-help and guidance to customers, ensuring a seamless and personalized experience.
  • Collaborate with cross-functional teams to identify and address customer pain points, driving business growth and customer loyalty.
  • Champion customer success through data-driven insights and strategic recommendations, ensuring customers achieve their desired outcomes.
What You'll Bring
  • Proven experience in customer success, account management, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Ability to work in a fast-paced, dynamic environment, with a focus on delivering results and driving customer satisfaction.
Why Join Us

At SAP, we're passionate about empowering our customers to achieve their goals. As a Virtual Customer Success Partner, you'll have the opportunity to make a meaningful impact on our customers' success, while developing your skills and expertise in a dynamic and supportive environment.

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