Virtual Customer Success Partner

hace 2 días

Barcelona, Barcelona, España Sap Se A tiempo completo
Job Title: Virtual Customer Success Partner

SAP is seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our Cloud Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Job Summary:

The Virtual Customer Success Partner will be responsible for engaging with a large portfolio of customers across different SAP cloud solutions, assisting and guiding them through the different phases of the lifecycle, including onboarding, adoption, value realization, and renewal. You will pursue high standards of customer engagement and satisfaction, focusing on customer loyalty by sharing tools, processes, and best practices.

Key Responsibilities:
  • Engage with customers across different SAP cloud solutions, providing guidance and support throughout the customer lifecycle.
  • Pursue high standards of customer engagement and satisfaction, focusing on customer loyalty and retention.
  • Build and leverage a network of key internal stakeholders to support customer success.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Monitor effectiveness and syndicate best practices for digital customer engagement.
Requirements:
  • 3+ years of experience in a client-facing role, ideally Pre-Sales or Customer Success, managing relationships with global, complex organizations.
  • Previous experience working with SAP cloud SaaS solutions, such as ERP Cloud, DSC, HXM, CX, ISBN, and BTP.
  • Experience working in the IT industry, particularly in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting.
  • Commercial experience, including developing and executing account management plans.
  • Experience managing high volumes of customer engagements and working with virtual/social tools to engage with customers.
What We Offer:

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

We win with inclusion, focusing on health and well-being, and flexible working models to ensure everyone feels included and can run at their best.

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