Virtual Customer Success Partner

hace 2 días

Barcelona, Barcelona, España Sap Se A tiempo completo
Job Title: Virtual Customer Success Partner

Join SAP Cloud Success organization as a Virtual Customer Success Partner and be part of creating an industry-leading virtual customer engagement experience.

About the Role:

As a Virtual CSP, you will work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact with customers in a proactive and reactive way.

Key Responsibilities:
  • Engage with a large portfolio of customers across different SAP cloud solutions, assist and guide them through the different phases of the lifecycle.
  • Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes, and best practices.
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Build and leverage a network of key internal stakeholders from different functions that can support customer success.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Monitor effectiveness and syndicate best practices for digital customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.
Requirements:
  • 3+ years of experience in a client-facing role, ideally Pre-Sales or Customer Success, managing relationships with global, complex organizations, working with Cloud Business SaaS solutions.
  • Previous experience working with SAP cloud SaaS solutions like ERP Cloud, DSC, HXM, CX, ISBN, BTP is a distinct advantage.
  • Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting would be an advantage.
Location:

Barcelona

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