Virtual Customer Success Partner
hace 2 días
Job Title: Virtual Customer Success Partner
Job Summary:
We are seeking a highly motivated and experienced Virtual Customer Success Partner to join our team in Barcelona. As a Virtual CSP, you will be responsible for engaging with a large portfolio of customers across different SAP cloud solutions, assisting and guiding them through the different phases of the lifecycle, including onboarding, adoption, value realization, and renewal.
Key Responsibilities:
- Engage with customers across Southern Europe & Italy, providing proactive and reactive support to ensure customer satisfaction and success.
- Develop and execute account management plans to optimize customer onboarding and adoption processes.
- Work closely with internal stakeholders to build and leverage a network of key stakeholders that can support customer success.
- Monitor effectiveness and syndicate best practices for digital customer engagement to improve customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.
Requirements:
- 3+ years of experience in a client-facing role, ideally Pre-Sales or Customer Success, managing relationships with global, complex organizations, working with Cloud Business SaaS solutions.
- Previous experience working with SAP cloud SaaS solutions like ERP Cloud, DSC, HXM, CX, ISBN, BTP is a distinct advantage.
- Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting would be an advantage.
- Commercial experience including developing and executing account management plans.
- Experience managing high volumes of customer engagements.
- Proven ability to work with virtual/social tools to engage with customers.
- Proven experience working with diverse, cross-functional organizations, both virtually and globally.
What We Offer:
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Location: Barcelona
Language: English, Italian, Spanish (native level)
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr
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