Virtual Customer Success Partner

hace 3 días

Barcelona, Barcelona, España SAP A tiempo completo
Job Summary:

As a Virtual Customer Success Partner at SAP, you will play a critical role in delivering exceptional customer experiences across our cloud solutions. Your primary focus will be on engaging with a large portfolio of customers, guiding them through the different phases of the lifecycle, and ensuring their successful adoption and renewal of our products.

Key Responsibilities:

• Engage with customers across different SAP cloud solutions, providing proactive and reactive support to ensure their success.
• Develop and execute account management plans to drive customer loyalty and satisfaction.
• Collaborate with internal stakeholders to share best practices and improve customer onboarding and adoption processes.
• Monitor effectiveness and syndicate best practices for digital customer engagement to improve customer satisfaction, NPS, adoption, and renewal rates.

Requirements:

• 3+ years of experience in a client-facing role, preferably in Pre-Sales or Customer Success, managing relationships with global, complex organizations.
• Experience working with cloud business SaaS solutions, preferably SAP cloud SaaS solutions like ERP Cloud, DSC, HXM, CX, ISBN, and BTP.
• Strong commercial experience, including developing and executing account management plans, and managing high volumes of customer engagements.
• Proven ability to work with virtual/social tools to engage with customers and network across SAP and other cloud delivery teams.
• Excellent listening, written, and oral communication skills, with fluency in English and Arabic language a plus.

About SAP:

SAP is a cloud company with 200 million users and 100,000 employees worldwide. We are a purpose-driven and future-focused organization, committed to personal development and a highly collaborative team ethic. We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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