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hace 1 mes
We're a leading IT distributor and solutions aggregator for the IT ecosystem, with a strong presence in the global market. Our team of experts is dedicated to delivering innovative technology products, services, and solutions that meet the evolving needs of our customers.
Job PurposeThe Cloud Customer Success team is responsible for optimizing business processes, platform and vendor integration, and customer engagement. As a Cloud Customer Success Specialist, you will play a key role in designing and implementing scalable operational processes and monitoring services aligned with TD SYNNEX's platform offerings and applicable Cloud Vendors.
Key Responsibilities- Define and design central operations to support TD Cloud Business.
- Provide strategic processes and operational support to drive success across the Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
- Deliver quality, personalized customer experiences.
- Design an intentional end-to-end customer experience to enable all key customer touchpoints.
- Onboard, educate, create adoption, and act as a customer advocate with proactive engagement with customers.
- Review existing processes and provide advice in specialized subject areas, such as legal guidelines, internal compliance policies, services, platform support, or others as necessary.
- Document all processes accordingly, ensuring homogeneous and up-to-standard service levels within the scope of order fulfillment and vendor and customer invoicing.
- Act as the business owner for operations system enablement, liaising with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of necessary revenue and pricing processes supporting our solution offering.
- Manage constant communication with countries and other stakeholders around processes.
- Solid understanding of eCommerce platforms.
- Solid understanding of vendor dynamics within the distribution channel.
- Strategic and analytical skills.
- Proven analytical and problem-solving abilities.
- Exceptional customer service orientation.
- Comfortable working in an international results-driven project organization.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Project experience managing customer success software and tools.
- Experience in managing distant or virtual teams in a service desk environment preferred.
- Exceptional written and oral communication and presentation skills in English and Spanish language.
- Excel Intermediate Skills.
- Experience with IT distribution industry will be a plus.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
