Customer Success Director

hace 4 semanas


Barcelona, Barcelona, España Preply A tiempo completo

Unlocking Human Potential through Learning

At Preply, we're revolutionizing corporate learning with our Business solution. Our platform empowers companies to upskill their employees in languages, equipping them with the confidence and communication skills needed to excel. Industry leaders such as ByteDance, Delivery Hero, and McKinsey & Co have already experienced the transformative impact of our solutions, unlocking their employees' potential and driving better customer outcomes and increased revenues.

Join Our Customer Success Team

We're seeking a seasoned Customer Success Director to lead our global customer success function, create strategies to ensure exceptional customer experiences, and drive long-term customer loyalty. As a key member of our B2B organization, you'll own the onboarding flow for our customers, be their partner along the journey, support scaling usage of our product, and improve our revenue retention rates.

Key Responsibilities:

  • Develop and implement a comprehensive customer success strategy aligned with Preply's overall business objectives.
  • Analyze customer health data, trends, and feedback to identify opportunities for process improvements and new initiatives.
  • Elevate the onboarding process experience, creating a better framing of how our value proposition can support new customers, and reach their goals through their partnership with us.
  • Support our customers through development and growth of key relationships, driving adoption and customer satisfaction, influencing expansion and renewals.
  • Lead and upskill a stellar Account Management and Onboarding team of 30 people, establishing clear goals and performance metrics to measure the team's success and drive high-performance.
  • Cross-functional team collaboration (Product, Marketing, Data) as well as alignment with other teams within the B2B organization (Sales, RevOps, Enablement).
  • Stay up-to-date with industry trends and best practices to build effective and scalable ways of working and frameworks.

Requirements:

  • Bachelor's degree in business, marketing, or related field.

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