Customer Success Director

hace 1 mes


Barcelona, Barcelona, España Red Points A tiempo completo
About Us

At Red Points, we strive to provide the best customer experience in our industry.

Job Description

We are looking for a Customer Success Manager to join our team. This is a fantastic opportunity for someone who enjoys building strong relationships with clients and driving business growth.

The ideal candidate will have a passion for delivering exceptional customer experiences, strategic thinking, and excellent communication skills.

Responsibilities
  • Manage a portfolio of clients to ensure their continued success and growth.
  • Work closely with cross-functional teams to drive client results and implement new initiatives.
  • Hold regular meetings with clients to discuss progress, challenges, and opportunities for improvement.
  • Keep clients informed about company news, product launches, and relevant updates.
  • Analyze client KPIs to identify areas for improvement and develop strategies to address them.
Qualifications
  • Ability to manage multiple tasks and prioritize responsibilities effectively.
  • Excellent written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders.
  • Fluency in English and Spanish (or equivalent language skills).
  • Able to detect growth opportunities for clients and develop strategies to capitalize on them.
  • Strong client-centric approach and resilience in the face of challenges.
  • Prioritization skills and attention to detail.
What We Offer
  • A dynamic, diverse, and international work environment.
  • A comprehensive benefits package, including top-notch private health insurance and generous holiday time.
  • A hybrid work model with flexible start times and reduced working hours on Fridays during August.
  • A Referral policy with a competitive bonus scheme.
  • A discount on DIR gym membership.
  • A range of employee perks, including fresh fruit, snacks, and beverages in the office.
  • Monthly after-work events and internal gatherings with guest speakers.
EQUAL OPPORTUNITIES EMPLOYER

Red Points is an equal opportunities employer and values diversity in all its forms. We welcome applications from candidates of all backgrounds and encourage a workplace culture that is inclusive and respectful.



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