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Customer Success Manager

hace 1 mes

Barcelona, Barcelona, España Omega CRM A tiempo completo
About Omega CRM

At Omega CRM, we accelerate business experiences by harnessing the power of technology and data to deliver seamless customer interactions. As a leading Salesforce partner in Europe, our 360-degree solutions empower businesses across various sectors to transform and accelerate their growth.

Job Overview

We are seeking a skilled Client Lead to join our team. The ideal candidate will be responsible for driving sales growth, building lasting relationships with clients, and ensuring exceptional customer satisfaction.

Responsibilities
  • Create and execute strategic sales plans that expand our customer base in collaboration with the Sales Director.
  • Develop and maintain strong relationships with potential clients, understanding their needs and working closely with Industry Product Leads.
  • Maintain effective communication with SF Account Executives, staying updated on SF updates.
  • Foster ongoing engagement with existing clients, identifying new opportunities for value creation.
  • Lead commercial offer preparation and presentation in assigned accounts.
  • Ensure seamless customer communication at all stages, involving other teams as needed.
  • Share sales strategies and objectives with Product Managers, focusing on digital transformation roadmaps.
  • Collaborate with Project Managers/Delivery Managers to address customer-related impediments and monitor project progress.
  • Negotiate scope expansions for initial contracts and manage billing processes.
  • Identify Up & Cross Selling opportunities and collaborate with Project Managers/Delivery Managers post-project.
  • Conduct project retrospectives with clients to evaluate success and identify areas for improvement.
Requirements
  • Proven experience in large account management and Salesforce ecosystem.
  • Previous experience in business/technology consulting and project management.
  • High level of English proficiency; additional European languages a plus.
Benefits
  • Paid permanent contract.
  • Flexible schedule to balance work and personal life.
  • Certifications plan for skill development.
  • Home office arrangement with company support.
  • Flexible remuneration package (public transport ticket, meal ticket, etc.).
  • Comprehensive health insurance.
  • Ongoing professional development and growth opportunities.