Global Customer Success Director
hace 1 mes
Customer Success Director Job Description
We are seeking a seasoned Customer Success Director to lead our global customer success function at Preply Inc. As a key member of our team, you will be responsible for developing and implementing a comprehensive customer success strategy aligned with our overall business objectives.
You will analyze customer health data, trends, and feedback to identify opportunities for process improvements and new initiatives. A key focus will be on elevating the onboarding process experience, creating a better framing of how our value proposition can support new customers, and reach their goals through their partnership with us.
As a Customer Success Director, you will lead and upskill a stellar Account Management and Onboarding team of 30 people, establishing clear goals and performance metrics to measure the team's success and drive high-performance. You will provide coaching, training, and support to the team, ensuring cross-functional team collaboration and alignment with other teams within the B2B organization.
You will stay up-to-date with industry trends and best practices to build effective and scalable ways of working and frameworks.
What You'll Be Doing:
- Develop and implement a comprehensive customer success strategy.
- Analyze customer health data, trends, and feedback.
- Elevate the onboarding process experience.
- Lead and upskill a team of 30 people.
- Provide coaching, training, and support to the team.
- Collaborate with cross-functional teams.
What You Need to Succeed:
- Bachelor's degree in business, marketing, or related field.
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