Global Customer Success Director

hace 1 mes


Barcelona, Barcelona, España Preply Inc. A tiempo completo

Customer Success Director Job Description

We are seeking a seasoned Customer Success Director to lead our global customer success function at Preply Inc. As a key member of our team, you will be responsible for developing and implementing a comprehensive customer success strategy aligned with our overall business objectives.

You will analyze customer health data, trends, and feedback to identify opportunities for process improvements and new initiatives. A key focus will be on elevating the onboarding process experience, creating a better framing of how our value proposition can support new customers, and reach their goals through their partnership with us.

As a Customer Success Director, you will lead and upskill a stellar Account Management and Onboarding team of 30 people, establishing clear goals and performance metrics to measure the team's success and drive high-performance. You will provide coaching, training, and support to the team, ensuring cross-functional team collaboration and alignment with other teams within the B2B organization.

You will stay up-to-date with industry trends and best practices to build effective and scalable ways of working and frameworks.

What You'll Be Doing:

  • Develop and implement a comprehensive customer success strategy.
  • Analyze customer health data, trends, and feedback.
  • Elevate the onboarding process experience.
  • Lead and upskill a team of 30 people.
  • Provide coaching, training, and support to the team.
  • Collaborate with cross-functional teams.

What You Need to Succeed:

  • Bachelor's degree in business, marketing, or related field.


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    Unlocking Human Potential through LearningWe're Preply Inc., a company that's revolutionizing the way people learn languages. Our mission is to empower individuals and businesses to succeed in an increasingly globalized world.About the RoleWe're seeking a seasoned Global Customer Success Strategist to join our team in Barcelona, Spain. As a key member of our...


  • Barcelona, Barcelona, España Lodgify A tiempo completo

    We are seeking a Strategic Customer Success Director to lead our customer success efforts and drive business growth. This is a critical role that will play a key part in shaping the future of Lodgify.About the Role:Develop and implement a comprehensive customer success strategy that aligns with Lodgify’s business goals and objectives, ensuring seamless...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Company OverviewQlik, a renowned leader in data analytics, empowers businesses to make informed decisions. With 14 years as a Gartner Magic QuadrantTM Leader, the company has transformed complex data landscapes into actionable insights.With a portfolio of over 40,000 global customers, Qlik's solutions leverage pervasive data quality and advanced AI/ML...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    ResponsibilitiesJob DescriptionLead a high-performing team of Customer Success professionals, driving growth and customer satisfaction in Spain.Collaborate with the Head of CS to develop and implement effective strategies for customer engagement, retention, and expansion.Develop and manage budgets, forecasts, and performance metrics to ensure successful...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    About the RoleWe are seeking an experienced Customer Success Director to join our team at Empresa Reconocida. This is a unique opportunity to lead a team of professionals in delivering exceptional customer experiences and driving business growth.


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    Job OverviewThe Amadeus Customer Care Management (CCM) plays a pivotal role in delivering support services to meet the needs of Amadeus Travel Distribution customers worldwide. Our team helps customers succeed by providing exceptional functional and technical support, fostering strong relationships, and driving process improvements.About the RoleWe are...


  • Barcelona, Barcelona, España Ecovadis Germany Gmbh A tiempo completo

    About EcoVadisEcoVadis is a leading provider of business sustainability ratings. Our innovative solutions are backed by an international team of experts and cutting-edge technology. We analyze complex data and create customized sustainability scorecards that provide actionable insights into environmental, social, and ethical risks for businesses...


  • Barcelona, Barcelona, España Clevelcrossing - Jobboard A tiempo completo

    Job OverviewWe are seeking an exceptional Global Payroll Success Director to lead our team in delivering unparalleled client experiences. As a key member of the CSL and GV Senior Leadership Teams, you will report directly to the President of Celergo Streamline and have a dotted reporting line into the SVP Globalview and the SVP Client Success...


  • Barcelona, Barcelona, España Lodgify A tiempo completo

    Job OverviewWe are seeking a seasoned professional to lead our Customer Success department, driving customer engagement, retention, and growth. As the Vice President of Customer Success, you will be a key member of our management team, responsible for developing and executing strategies that deliver exceptional customer experiences.This role requires a...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    We are Docplanner, a fast-growing SaaS company that aims to make the healthcare experience more human. As a strategic data analyst for our global customer success team, you will play a pivotal role in optimizing processes across the customer journey.Job Description:In this position, you will be a trusted advisor to our customer success teams worldwide,...


  • Barcelona, Barcelona, España Adp A tiempo completo

    We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.As Senior Client Success Manager at...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Job OverviewWe are seeking a highly skilled Global Operations Analyst for Customer Success to join our team. As a key member of our global operations function, you will play a pivotal role in optimizing processes across the customer journey.Main Responsibilities:Act as a trusted advisor to Customer Success teams worldwide, providing guidance on business...


  • Barcelona, Barcelona, España Sap Se A tiempo completo

    **Company Overview**SAP, a global leader in enterprise software, empowers businesses to innovate and grow. Our collaborative culture is built on a shared passion for helping the world run better.**Job Summary**We are seeking a Customer Success Strategist to join our Virtual Customer Engagement Practice. As a critical member of our team, you will drive value...

  • Customer Success Director

    hace 4 semanas


    Barcelona, Barcelona, España Red Points A tiempo completo

    About UsAt Red Points, we strive to provide the best customer experience in our industry.Job DescriptionWe are looking for a Customer Success Manager to join our team. This is a fantastic opportunity for someone who enjoys building strong relationships with clients and driving business growth.The ideal candidate will have a passion for delivering exceptional...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Company Overview: Welcome to Docplanner, a leader in the healthcare industry with a mission to make healthcare more human. Founded over 10 years ago, we revolutionized patient care by providing access to leave and read reviews about their visits. Today, we're shaping the future of healthcare with our innovative technology and commitment to empowering...


  • Barcelona, Barcelona, España Innovamat A tiempo completo

    About the RoleWe are seeking a highly skilled Business Intelligence Analyst to join our Global Customer Success team at Innovamat. As a key member of this team, you will play a crucial role in driving strategic initiatives and maximizing student learning outcomes worldwide.Key ResponsibilitiesAnalyze customer success data to identify trends, patterns, and...


  • Barcelona, Barcelona, España Munay Global Services A tiempo completo

    Munay Global Services is looking to expand its team of customer support professionals with an Icelandic speaker in a hybrid work model position based in Barcelona.CompensationWe offer an attractive salary package, including health coverage and private healthcare, reflecting the company's commitment to employee well-being and success.About the RoleAs a global...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    OverviewWe are a global leader in data analytics, empowering organizations to make informed decisions with our innovative solutions. Our Customer Success teams are at the forefront of delivering exceptional experiences for our customers.About the RoleWe are seeking an experienced Learning Content Specialist to join our team and play a key role in shaping the...


  • Barcelona, Barcelona, España Servicemax A tiempo completo

    Company OverviewServicemax is a global technology leader that brings the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business.About the RoleWe are seeking an experienced Customer Success Manager to join our team. As a key member of our...


  • Barcelona, Barcelona, España Gartner A tiempo completo

    About the RoleThe Client Success team focuses on delivering exceptional customer service and fostering long-term client relationships. Our associates partner with clients to ensure they receive value that exceeds their investment in Gartner services.Key Responsibilities:BUILD, DEVELOP AND MANAGE RELATIONSHIPS WITH CLIENTS ACROSS VARIOUS INDUSTRIESINTRODUCE...