Global Payroll Success Director

hace 3 días


Barcelona, Barcelona, España Clevelcrossing - Jobboard A tiempo completo

Job Overview

We are seeking an exceptional Global Payroll Success Director to lead our team in delivering unparalleled client experiences. As a key member of the CSL and GV Senior Leadership Teams, you will report directly to the President of Celergo Streamline and have a dotted reporting line into the SVP Globalview and the SVP Client Success Management.

About the Role

As a Vice President of Client Experience, you will be responsible for transforming existing client relationship teams into one optimized, high-performing, and scalable Client Success team that addresses the needs of our Global Payroll clients. Your success will be measured by retention & renewal rates, willingness to act as reference, share of wallet growth, and client engagement and loyalty as measured by NPS.

Key Responsibilities

  • Build and lead a high-performing Client Success leadership team focused on delivering exceptional client experiences as measured through NPS.
  • Work with senior leaders across ADP and our partner network to optimize relationships with our clients globally.
  • Embed a culture of continuous improvement and strong associate engagement.
  • Manage resources and ancillary costs to maximize Revenue Growth, NOI, and Associate and Client Experience.

Requirements

  • 10 years of experience in leadership, sales, implementation, operational, and/or client management with a combination of payroll, benefits, talent, human resources, or outsourced technology-based services.
  • Demonstrable experience leading multi-national teams across the globe.
  • Strong executive presence with the ability to build effective working relationships at all levels of an organization.
  • Deadline-oriented with the ability to work under pressure and tight time frames.

Salary Estimate

The estimated salary for this role is between $120,000 - $180,000 per year, depending on location and experience.

Benefits

ADP offers a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off.

Others

Travel to ADP and client locations internationally as and when required. ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.



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