Global Payroll Client Success Director
hace 1 mes
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
As Senior Client Success Manager at ADP, you will serve as an advocate of ADP's Global Payroll Solution and Service capabilities, driving ADP's message as a world leader in the Global Payroll industry into the client base. Your role is 100% dedicated to our ADP Global Payroll Clients, which can include all the following services: GlobalView, Streamline, Celergo, EeTime/WFMgr services (and BoB as needed). This could evolve based on ADP Global Payroll strategies.
The position demands a strong combination of account management / relationship building skills together with use of tools & process to address this market segment specificities. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, client retention rates, contract renewals, referencability, client footprint and revenue growth.
Our ideal candidate has experience in building and maintaining strong, productive relationships with key & designated client contacts, alignment with Client Success Leaders, collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and Implementation teams, and any other functional team as required. They should also have a proven track record of adhering to defined & agreed processes and achieving targets established annually.
In terms of compensation, we offer a salary of $120,000 - $180,000 per annum, commensurate with experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.
We are committed to fostering a culture that values diversity, equity, and inclusion, where everyone feels welcome and empowered to contribute their best work. Our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years.
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