Global Operations Analyst for Customer Success
hace 4 días
Job Overview
We are seeking a highly skilled Global Operations Analyst for Customer Success to join our team. As a key member of our global operations function, you will play a pivotal role in optimizing processes across the customer journey.
Main Responsibilities:
- Act as a trusted advisor to Customer Success teams worldwide, providing guidance on business needs, solutions, and insights.
- Analyze local processes, identifying differences and best practices, and develop tailored solutions that fit multiple countries' needs.
- Drive the implementation of global processes with local structures, ensuring quality and consistency in our systems.
- Create automations related to Customer Success processes to maximize effectiveness and operational perfection.
- Query datasets from various sources, turning data into actionable information and insights.
- Use data to investigate and resolve issues in processes, designing and implementing metrics, dashboards, and reports.
- Oversee KPIs and performance of local teams, detecting potential red-flags.
- Maintain clean data and aligned processes across the organization.
Requirements and Qualifications:
- At least 2 years of experience in BI, analytics, operations, or business development roles.
- Knowledge of tools such as Salesforce, HubSpot, Zapier, Looker Studio, Tableau, or similar platforms.
- Proficiency in data analysis tools, including SQL/Python, and Excel.
- Strong experience working with complex datasets and deriving actionable insights.
- Excellent analytical and reporting skills, capable of presenting insights concisely and effectively.
- Proven experience managing projects end-to-end, from planning to execution.
- A problem-solving mindset with the ability to think critically and find creative solutions.
- Exceptional communication skills in English, collaborating with a global team.
Benefits:
- $60,000 - $80,000 estimated annual salary based on location and experience.
- Share options plan after six months, vesting in five years.
- Gym membership at a reduced price.
- Health insurance paid by the company.
- Flexible retribution plan benefits.
- Mental health program (iFeel).
- 23 days of holiday per year, plus bank holidays and birthday off.
About Us:
Docplanner is an equal opportunities employer, promoting diversity and inclusion in our hiring process and daily work. We welcome candidates from diverse backgrounds and encourage them to apply. If you require additional support during your recruitment process, please let us know.
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