Global Operations Specialist for Customer Success

hace 24 horas


Barcelona, Barcelona, España Docplanner A tiempo completo

Company Overview

We are Docplanner, a leading SaaS tool for doctors and clinics. Our mission is to make the healthcare experience more human. With 12 country marketplaces serving 62 million patients monthly, we aim to be the world's leading marketplace connecting doctors and patients.

About Us

Founded in 2012 in Poland, our team now numbers over 2000 people across 9 offices globally. We are backed by top venture capital funds and have raised €130 million to date.

The Role

We are seeking an exceptional Global CS Operations Analyst to join our Global CS team. In this hybrid role, you will combine data-driven analysis and hands-on business operations to optimize global processes across the customer journey.

Your Key Responsibilities

  • Be a trusted advisor to Customer Success teams worldwide, providing business needs, solutions, insights, and guidance.
  • Analyze local processes, identifying differences and best practices, and develop solutions that fit multiple countries' needs.
  • Help drive implementation of global processes with local structures.
  • Create automations related to Customer Success processes to ensure maximal effectiveness and operational perfection.
  • Query datasets from different sources, turn data into information, and information into insight.
  • Use data to investigate and help resolve issues in processes.
  • Design, implement, and maintain metrics, dashboards, and reports.
  • Oversee KPIs and performance of local teams, detecting 'red-flags.'

Requirements

This role requires exceptional analytical and operational skills, as well as strong interpersonal skills to drive impactful changes across the Customer Success structure.

Working with Us

You'll work closely with Gabriele, our Global Head of Customer Success Operations, and report directly to them.

What You'll Get

This role offers a challenging and rewarding experience, combining data analysis with operational expertise to drive business growth.

Salary

We offer a competitive salary, estimated at around $80,000 per year, based on industry standards and location.



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