Global Operations Specialist for Customer Success and Data Analysis
hace 4 días
We are seeking a highly skilled Global Operations Specialist to join our Customer Success team. In this role, you will play a pivotal part in optimizing global processes across the customer journey.
Responsibilities- Be a trusted advisor to the Customer Success teams across the globe, acting as their main point of contact for business needs, solutions, insights, and guidance.
- Analyze local processes, identifying differences and best practices, and develop solutions and processes that fit multiple countries' needs.
- Help drive the implementation of global processes with local structures.
- Be a guardian of quality and consistency in our systems.
- Create automations related to Customer Success processes to ensure maximal effectiveness and operational perfection both in our CRM and in other areas.
- Query datasets from different sources, turn data into information, and information into insight.
- Use data to investigate and help resolve issues in processes.
- Design, implement, and maintain metrics, dashboards, and reports.
- Oversee KPIs and performance of local teams, be the first person to detect 'red-flags.'
To succeed in this role, you will need:
- At least 2 years of experience in BI, analytics, operations, or business development roles.
- Knowledge of tools such as Salesforce, HubSpot, Zapier, Looker Studio, Tableau, or similar platforms.
- Proficiency in data analysis tools, including SQL/Python, and Excel.
- Strong experience working with complex datasets and the ability to derive actionable insights.
- Excellent analytical and reporting skills, capable of presenting insights concisely and effectively.
- Proven experience managing projects end-to-end, from planning to execution.
- A problem-solving mindset, with the ability to think critically and find creative solutions.
- Exceptional communication skills (written and verbal) in English, as you'll be collaborating with a global team.
We are Jameda GmbH, a SaaS tool for doctors and clinics used to optimize patient flow, reduce no-shows, and digitize practices. Our mission is to make the healthcare experience more human. We have been growing rapidly and are on a path to reach EUR 0.5 billion in ARR in the next 3-5 years.
SalaryThe estimated salary for this position is around €80,000 per year, depending on location and experience.
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