Customer Success Specialist for EU Markets
hace 1 semana
Company Overview
Amazon is committed to delivering an exceptional customer experience, and our success depends on the partnerships we build with sellers. We strive to create a platform that fosters growth and opportunities for businesses across Europe.
About the Role
We are seeking a Customer Success Specialist to support Amazon's selling partners in navigating the complexities of compliance in the EU market. This role requires effective communication, problem-solving skills, and a passion for ensuring seamless seller experiences.
Key Responsibilities
* Provide expert guidance to sellers on tax, product, and sustainability compliance requirements
* Develop and maintain relationships with internal teams, including customer service, merchant investigations, and payments
* Collaborate with cross-functional teams to drive process improvements and enhance seller satisfaction
* Identify trends and opportunities for improvement, suggesting data-driven solutions to optimize seller experiences
* Act as a subject matter expert on EU regulations and their impact on seller operations
A Day in the Life
As a Customer Success Specialist, you will work closely with sellers to understand their compliance needs and provide tailored support. You will utilize various tools and resources to ensure frictionless selling on Amazon platforms, driving business growth and profitability for both sellers and Amazon. Your day will be filled with engaging conversations with sellers, analyzing data to identify areas for improvement, and collaborating with internal stakeholders to drive results.
About the Team
Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who share our passion. If you have a knack for building strong relationships, a keen eye for detail, and a desire to make a real impact, we encourage you to apply.
Estimated Salary Range: €40,000 - €60,000 per annum
Amazon offers a competitive salary package, benefits, and opportunities for career growth and development. Our comprehensive compensation includes a base salary, bonuses, and stock awards, as well as access to exclusive employee perks and discounts.
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