Global Operations Analyst for Customer Success

hace 23 horas


Barcelona, Barcelona, España Docplanner A tiempo completo
About Docplanner

At Docplander, we're on a mission to make the healthcare experience more human. Our SaaS tool helps doctors and clinics optimize patient flow, reduce no-shows, and digitize their practices.

We operate in 12 countries, serving 62 million patients monthly across our marketplace websites. Last month alone, 5 million medical visits were booked through our platforms, making us the world's leading marketplace connecting doctors and patients.

The Role

We're looking for an exceptional Global CS Operations Analyst to join our team in a hybrid role combining data-driven analysis and hands-on business operations. As a key member of our Global CS team, you'll play a pivotal role in optimizing global processes across the customer journey.

  • Be a trusted advisor to our Customer Success teams worldwide, providing expert guidance and insights.
  • Analyze local processes, identifying best practices and developing solutions that fit multiple countries' needs.
  • Drive the implementation of global processes with local structures, ensuring consistency and quality.
  • Create automations related to Customer Success processes, maximizing effectiveness and operational perfection in our CRM and other areas.
About You

You'll excel as an analyst with strong interpersonal skills, leveraging operational expertise to drive impactful changes across our Customer Success structure. With a fast-paced and constantly evolving environment, new challenges and opportunities emerge regularly.



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