Strategic Data Analyst for Global Customer Success
hace 13 horas
We are Docplanner, a fast-growing SaaS company that aims to make the healthcare experience more human. As a strategic data analyst for our global customer success team, you will play a pivotal role in optimizing processes across the customer journey.
Job Description:In this position, you will be a trusted advisor to our customer success teams worldwide, acting as their main point of contact for business needs, solutions, insights, and guidance.
- Analyze local processes, identifying differences and best practices, and develop solutions and processes that fit multiple countries' needs
- Help drive the implementation of global processes with local structures
- Create automations related to customer success processes to ensure maximal effectiveness and operational perfection in our CRM and other areas
You will work closely with our customer success teams to design, implement, and maintain metrics, dashboards, and reports, ensuring quality and consistency in our systems.
Additionally, you will oversee KPIs and performance of local teams, detecting 'red-flags' and ensuring clean data processes.
About Us:Docplanner is a leading marketplace connecting doctors and patients, with operations in 12 countries and a team of over 2000 people. We are backed by top venture capital funds and have raised €130 million to date.
We value exceptional people who can help us change the world while building an amazing company. Our mission is to make the healthcare experience more human, and we believe that culture eats strategy for breakfast.
Requirements:To succeed in this role, you should have excellent analytical skills, strong interpersonal skills, and the ability to drive impactful changes across our customer success structure.
You will thrive in a fast-paced, constantly evolving environment where new challenges and opportunities emerge regularly.
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